Prescription Policy
Last updated: March 31, 2026
This Prescription Policy sets forth the clinical governance, regulatory protocols, and patient autonomy standards governing electronic prescriptions authored through 8Liv, operated by LONGLIV PRIVATE LIMITED.
8Liv is a telehealth technology platform and does NOT operate a pharmacy, dispense medicines, or deliver medications. All prescriptions issued on 8Liv are authored solely by registered medical practitioners based on independent clinical judgment and can be fulfilled at any licensed pharmacy of the patient's choice.
1. Who prescribes
Only a registered medical practitioner, acting under the Telemedicine Practice Guidelines 2020 and their own clinical judgement, can issue a prescription on 8liv. Dieticians and fitness trainers cannot prescribe medicines.
2. When a prescription is issued
A doctor prescribes only after a consultation in which they have taken a history, reviewed any reports, and are satisfied that teleconsultation is safe for you. The doctor may instead advise more tests, or no medicine.
3. What the prescription contains
Patient name, age and sex; date; the doctor’s name, qualification and registration number; diagnosis or reason where appropriate; medicine name, strength, dose, frequency and duration; investigations advised; and follow-up advice. Digital prescriptions carry the doctor’s digital signature or an equivalent secure authentication.
4. Medicines the platform will not prescribe
The platform does not allow teleconsultation prescriptions for medicines restricted by the Telemedicine Practice Guidelines (for example narcotic and psychotropic drugs listed in the NDPS Act and other medicines the Guidelines bar for remote prescribing). Where weight-management or other medicines need extra checks, the doctor may require lab results, an in-person examination or a documented review first.
5. Getting your medicines
8liv does not sell, stock, dispense or deliver medicines. Your prescription is yours. Download it from your account and use it at any licensed pharmacy of your choice. 8liv does not receive commission or payment from any pharmacy for prescriptions or referrals. Check with the pharmacist that you receive the right medicine, strength and expiry date.
6. Using the prescription safely
Take medicines exactly as prescribed. Do not share them or change the dose on your own. Tell your doctor about side effects, other medicines, pregnancy or new symptoms. A prescription is valid for the period stated on it. Repeat prescriptions need a doctor’s review. Do not ask for medicines the doctor has advised against. We may close an account used to obtain medicines by giving false information.
7. Monitoring and follow-up
Because 8liv does not see what is bought or taken, you agree to follow the follow-up schedule, share requested lab retests, and tell your doctor honestly about adherence. Your doctor may stop or change treatment if follow-up is missed.
8. Records
Prescriptions and consultation notes are kept as part of your medical record for the period in the Privacy Policy and are available to you on request.
9. Concerns
If you have a concern about a prescription, contact your doctor first, then our Grievance Officer at rohith@8liv.in. In an emergency, call 112 or go to the nearest hospital.
Prescription Support & Clinical Inquiries
If you have questions regarding your digital e-prescription or experience unexpected adverse effects, contact your treating doctor through the 8Liv portal immediately, or reach our clinical governance team:
Email: rohith@8liv.in
Clinical Support: Available through the patient portal 24/7
Emergency Care: If you experience life-threatening symptoms, immediately dial 112 or visit the nearest emergency medical facility.
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