Terms and Conditions

Last updated: March 31, 2026

8Liv is contemplated for specific non-emergency medical conditions and concerns. If you believe you are experiencing a medical emergency, please dial 112 or contact your local emergency medical provider immediately.

This User Agreement (collectively with 8Liv's Privacy Policy and Informed Consent) applies to your use of all sites (together with the Sites, the “Services”) offered by 8Liv and our affiliated brands and products. The terms “we”, “us”, “our” and “8Liv” refer to LONGLIV PRIVATE LIMITED, a corporation located at 30/4, 1st Floor, PCM Nagar, Arumugam Vadaku Theru-I, Tirumangalam South, Madurai North, Madurai 625706, Tamil Nadu.

Please read this User Agreement carefully as it sets forth the legally binding terms and conditions for your use of our Services.

THIS USER AGREEMENT CONTAINS IMPORTANT STATUTORY PROVISIONS GOVERNING TELEHEALTH CLINICAL PROTOCOLS, MANDATORY DISPUTE RESOLUTION, INFORMED CONSENT, AND LIMITATION OF LIABILITY. BY ACCESSING OR USING THE SERVICES, YOU EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THIS AGREEMENT, INCLUDING THE MANDATORY DISCLOSURES AND POLICIES INCORPORATED HEREIN.

1. What 8liv is

8liv is a technology platform that connects you with registered doctors for teleconsultation, with partner laboratories for diagnostic tests, and with qualified dieticians and fitness trainers for lifestyle coaching. The medical, nutrition and training services are provided by the independent professionals and laboratories you choose or are assigned. 8liv does not practise medicine and does not run a pharmacy.

2. No medicines supplied by 8liv

8liv does not sell, stock, dispense, ship or deliver medicines. If a doctor prescribes medicine, you receive the prescription and may buy it from any pharmacy of your choice. Any pharmacy you use is independent of 8liv, and we are not responsible for its stock, price, quality or service.

3. Eligibility and your account

You must be 18 or older. A parent or legal guardian may book for a minor and must give consent for them. Give accurate and complete information, including your medical history, current medicines and allergies. Wrong or missing information can make advice unsafe. Keep your login details private. You are responsible for activity on your account. One person, one account.

4. Teleconsultation

Consultations take place by video, audio or chat with a registered medical practitioner, as allowed under the Telemedicine Practice Guidelines 2020. The doctor cannot physically examine you. Advice relies on what you tell the doctor and the reports you share. The doctor may ask you to visit a clinic or hospital in person, and may decline to prescribe if teleconsultation is not suitable. Doctors use their own clinical judgement. 8liv does not direct their medical decisions. Booking, rescheduling and cancellation: Free rescheduling is permitted up to 72 hours before your scheduled slot.

5. Laboratory tests

Tests are carried out by partner laboratories. You must follow the preparation instructions (such as fasting). Reports are shared with you and with your treating doctor through your 8liv account. Test results support, but do not replace, a doctor’s assessment. Do not change treatment based on a report until your doctor has reviewed it. Sample collection, turnaround time and report corrections are the laboratory’s responsibility. We will help you raise a concern.

6. Dietician and fitness services

Dieticians and trainers give general lifestyle, nutrition and exercise guidance. They do not diagnose or treat disease, and they do not prescribe medicines. A doctor’s clearance may be required before an exercise or diet plan begins. You must tell your trainer and dietician about any new symptom, injury or medicine. Stop exercising and seek medical help if you feel chest pain, breathlessness, dizziness, or any other alarming symptom. Individual results vary. 8liv does not guarantee weight loss, health improvement or any specific outcome.

7. Not for emergencies

8liv is not for emergencies or life-threatening conditions. In an emergency, call 112 or go to the nearest hospital immediately.

8. Your responsibilities

Follow the advice you receive, take any medicines exactly as prescribed, and attend follow-ups and retests. Do not impersonate anyone, share another person’s details, record sessions without permission, or contact professionals outside the platform to avoid fees. Treat professionals and staff with respect. We may suspend accounts for abuse or misuse.

9. Fees, payments and refunds

Prices are shown before you pay and include applicable taxes unless stated. Payments are processed through authorized payment gateways (e.g. Razorpay). Programme and membership terms: Each programme shows its duration and inclusions (doctor consultations, dietitian and fitness coaching, follow-ups) before checkout. Refunds: Full refund if a consultation is cancelled by 8liv or the doctor; lab test refund if the sample is not collected; no refund once a consultation has taken place or a report is issued, except where required by law. Approved refunds go back to the original payment method within 3 working days.

10. Intellectual property and content

The platform, its design and content belong to 8liv or its licensors. You may use them only for your own personal, non-commercial use. Your health records remain yours.

11. Risk acknowledgement and limitation of liability

You acknowledge that healthcare, laboratory testing, diet and exercise carry inherent risks and uncertainties, including the limits of remote consultation, that these have been explained in the Informed Consent, and that you choose to use the services knowing them. You are responsible for your own decisions, for the accuracy of what you tell us, for following medical advice, and for choosing to buy and take any medicine or start any exercise. Doctors, dieticians, trainers and laboratories are independent professionals who are responsible for their own clinical and professional advice and services. 8liv is a technology platform and, to the extent the law allows, is not liable for the clinical judgement, advice or outcome of their services, or for any loss caused by your failure to follow advice, your wrong or missing information, delay in seeking care, or use of medicines bought from a pharmacy of your choice. To the extent the law allows, 8liv’s total liability to you for anything arising from the platform itself is limited to the fees you paid for the service concerned, and 8liv is not liable for indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for a professional’s negligence, for your statutory rights under the Consumer Protection Act, 2019, or for anything else that cannot be excluded under Indian law. You agree to compensate us for loss caused by your giving false information or misusing the platform.

12. Changes, suspension and termination

We may update these terms and will show the new date. Continued use means you accept the update. You may close your account at any time; we may suspend it for breach of these terms. Records are kept as required by law.

13. Grievance redressal

Grievance Officer: ROHITH S, LONGLIV PRIVATE LIMITED. Email: rohith@8liv.in. Phone: 9944023986. We acknowledge each complaint within 48 hours and aim to resolve it within one month. If you are unsatisfied, you may approach the consumer forum or the relevant State Medical Council for complaints about a doctor.

14. Governing law

These terms are governed by the laws of India. Courts at Madurai, Tamil Nadu have jurisdiction, subject to your rights under consumer protection law.

15. Grievance Redressal & Compliance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Telemedicine Practice Guidelines, you may contact our designated Grievance Officer:

Officer Name: ROHITH S

Entity: LONGLIV PRIVATE LIMITED

Email: rohith@8liv.in

Telephone: +91 9944023986

Registered Office: 30/4, 1st Floor, PCM Nagar, Arumugam Vadaku Theru-I, Tirumangalam South, Madurai North, Madurai 625706, Tamil Nadu

We acknowledge each grievance within 48 hours and aim to resolve all complaints within 30 days from receipt.