Privacy Policy
Last updated: March 31, 2026
LONGLIV PRIVATE LIMITED (“8Liv”, “we”, “us”) is the Data Fiduciary for the personal and clinical data collected through our applications and website at www.8liv.in. We are committed to safeguarding your personal health data and complying with the Digital Personal Data Protection Act (DPDPA), 2023, Information Technology Act, 2000, and Indian Telemedicine Practice Guidelines.
This Privacy Policy outlines how your data is collected, processed, stored, and protected when you access our clinical consultations, lab integrations, nutrition calibration, and wellness services.
1. Categories of Data Collected
We collect and process the following categories of personal and sensitive medical data strictly for clinical and operational purposes:
| Data Category | Examples | Processing Purpose |
|---|---|---|
| Identity and contact | Name, age, sex, mobile number, email, address | Account creation, identity verification, service delivery, and legal compliance. |
| Health information | Medical history, symptoms, current medicines, allergies, consultation notes, prescriptions | Enabling doctor clinical assessment and treatment under Telemedicine Practice Guidelines. |
| Lab information | Test orders and diagnostic laboratory reports | Clinical diagnostic correlation and treatment calibration by your treating doctor. |
| Lifestyle records | Weight, measurements, meal logs and photos, exercise logs, dietician and trainer notes | Personalized metabolic coaching, calorie calibration, and fitness progress tracking. |
| Payment | Transaction reference and status. Card and bank details handled by payment gateway | Processing payments, fee reconciliations, and tax invoicing. 8liv does not store card/bank details. |
| Technical | Device, IP address, log-in activity, cookies | Platform security, fraud prevention, session integrity, and DPDP compliance auditing. |
| Communications | Messages, call and video-session metadata, and any recording made with consent | Care team coordination, support request resolution, and clinical record keeping. |
2. Why we use it
To book and deliver consultations, lab tests, diet and fitness services. To let your doctor, dietician and trainer see what they need to care for you safely. To send reminders, follow-up and retest notices, and service messages. To process payments, prevent fraud and keep the platform secure. To meet legal, medical-record and tax obligations. To improve the service using de-identified or aggregated data. We do not use your identifiable health data for advertising.
3. Legal basis: your consent
We process your personal data on the basis of your consent, given through the Data and Privacy Consent Notice, and where the law allows it for legitimate uses such as legal compliance or medical emergencies. You can withdraw consent at any time.
4. Who we share it with
Your care team: the doctor, dietician and trainer assigned to you, only to the extent needed for your care. Partner laboratories: to collect samples, run tests and return reports. Service providers: hosting, communication, payment and support providers who process data on our instructions under written security and confidentiality terms. Authorities: where required by law, court order or to protect someone’s life. 8liv does not sell your personal data. 8liv does not share it with pharmacies or medicine sellers, because it does not run a pharmacy service.
5. Storage, security and transfers
We keep data in access-controlled systems with encryption in transit and at rest, role-based access, and activity logs in secure Google Cloud Platform (GCP) encrypted storage. If data is processed outside India, it is only to countries and providers permitted by law. No system is perfectly secure; if a breach affects you, we will notify you and the authorities as the law requires.
6. How long we keep it
Clinical records are kept for the period required by law and medical practice, currently at least 3 years from the last consultation, or longer where required. Other data is deleted when no longer needed for its purpose. Before erasing your account data, we will give you advance notice.
7. Your rights
You may ask us to: see a summary of the data we hold and who it is shared with; correct or complete it; erase it where it is no longer needed and no law requires us to keep it; withdraw consent; and nominate another person to exercise your rights if you die or cannot act. Write to our Grievance Officer at rohith@8liv.in. We respond within 3 days. Withdrawing consent does not affect the lawfulness of earlier processing and may mean we can no longer provide some services.
8. Children
We collect data of a person under 18 only with verifiable consent of a parent or legal guardian, and we do not track or target children with advertising.
9. Cookies
We use essential cookies to run the site and, with your permission, analytics cookies. You can manage them in your browser or our cookie settings.
10. Contact and grievances
Data Protection / Grievance Officer: ROHITH S, LONGLIV PRIVATE LIMITED. Email: rohith@8liv.in. Phone: 9344698676. If we do not resolve your concern, you may approach the Data Protection Board of India once it is operational.
Data Protection Officer & Privacy Inquiries
For statutory inquiries regarding data inspection, correction, consent withdrawal, or privacy grievances, reach out directly to our Data Protection Officer:
Officer Name: ROHITH S
Entity: LONGLIV PRIVATE LIMITED
Email: rohith@8liv.in
Telephone: +91 9344698676
Office: 30/4, 1st Floor, PCM Nagar, Arumugam Vadaku Theru-I, Tirumangalam South, Madurai North, Madurai 625706, Tamil Nadu
If an inquiry or complaint is not addressed satisfactorily, you retain the statutory right to escalate your grievance to the Data Protection Board of India.
© 2026 LONGLIV PRIVATE LIMITED. All rights reserved.